Use a USB port on a computer: If you have access to a computer with a USB port, you can try connecting your BLACKBERRY Q10 to the computer using the phone's charging cable. The computer should be able to provide enough power to charge the phone, although it may take longer than using a wall charger.
Locate the power button on your BLACKBERRY Q10. This is usually a physical button on the side or top of the phone. Press and hold the power button for a few seconds. You may see a logo or message appear on the screen as the phone powers on. Release the power button when the phone is fully on.Good morning to do a hard reset you need to hold down the Power button along with the Volume up and down button at the same time. EDIT! To reset the Passport, hold the power for ten seconds. See page 133 in the Blackberry Passport Smartphone Version 10.3.2 User Guide. Step 1: Browse your way into the AppLoader Directory, and Open the Loader Application. The Loader Homescreen. You can Click Next to Continue. After you click next, Loader Waits for you to Connect the Device. Proceed to Step #2. Step #2: We need to connect the BlackBerry to the Computer via USB cable. v5Cs.